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Configuration Management Technology and its Use in Information Technology Management Operations
Healthcaretechoutlook >> cioviewpoint

Kelly Summers, CHCIO, SVP & CIO, Maricopa Integrated Health System

In previous articles I have promoted the application of the ITIL (Information Technology Infrastructure Library) framework as a cornerstone to a well-run IT organization. The current minimum certification for ITIL is referred to as ITIL v3...

The Application of Disciplined IT Processes and Methodologies within Healthcare
Healthcaretechoutlook >> cioviewpoint

Kelly Summers, SVP & CIO, Maricopa Integrated Health System

In previous industry articles I have authored, I consistently begin with a brief description of my experience. In this article, I do the same with the sincerest objective that the techniques, processes, and methodologies I’ve applied...

Unique Approach to Transform the IT Operating Model
Healthcaretechoutlook >> cxoinsights

Nora Osman, Sr Director, IT Service Management, Montefiore Information Technology

As I’ve changed positions twice in the past five years, I’ve had to adjust my model slightly to suit each of the companies and their needs. The good news is I’ve been in IT Service Management for the past 15 years, with a...